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Privacy Policy

Privacy Policy

Welcome to Hi TECH Enterprises who provide its services to you through the brand NEOPACK, subject to the terms and conditions given hereunder. If you visit us at www.neopackonline.com, you accept these terms and conditions. Please read them carefully. In addition, when you use any current or future TECH ENTERPRISES service (e.g. Your Account/Profile, Gift Certificates, and Your Reminder Service, etc.) or visit or purchase from any business affiliated with HI TECH ENTERPRISES, whether or not included on the Hi TECH Enterprises web site, you will be subject to these guidelines and conditions for such service or business. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by HI TECH ENTERPRISES. By using the shopping services of HI TECH ENTERPRISES, you agree to be bound by these terms and conditions. All products/services and information displayed on the NEOPACK website, constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. HI TECH ENTERPRISES reserves the right to accept or reject your offer.

Applicable law

This website is created and controlled by HI TECH ENTERPRISES. The laws of India shall apply and courts in Mumbai shall have jurisdiction in respect of all the terms, conditions and disclaimers. HI TECH ENTERPRISES reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/customers of the services/website of HI TECH ENTERPRISES.


"Agreement" means the terms and conditions as detailed herein including all schedules, privacy, shipping, return policies, and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time. NEOPACK 'website' means the online shopping platform and the services provided by it and its affiliates owned and operated by to Hi TECH Enterprise, which provides a venue / platform to the Customers of Hi TECH Enterprises website to buy the products listed on the site. "Vendor" / "seller" /''affiliates'' shall mean the person or any legal entity who offers for sale, sells the products on the NEOPACK platform / website. ''Product/Products'' means and includes any goods/merchandise/ products/services/offers/display items that are uploaded /showcased/displayed on NEOPACK website and the related description, information, procedure, processes, warranties, delivery schedule, etc.

Electronic Communication

When you visit www.neopackonline.com or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically through email, SMS. We will communicate with you by e-mail, sms or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Warranty Terms & Conditions

1. All products where specific warranties are given will be repaired or replaced by HI TECH ENTERPRISES, within the respective warranty period, at the sole discretion of HI TECH ENTERPRISES, on case to case basis. 2. For every claim under warranty, wherever applicable, the Purchase invoice has to be presented along with the claim document. If the relevant invoice is not submitted, the warranty may not be valid. 3. In case of order returns (subject to adherence with return policy) products should be returned in their original packaging. 4. For products with manufacturing defects; if returned within 30 days of purchase date, return postage expenses will be borne by HI TECH ENTERPRISES. 5. No warranty will be valid, if the product’s defect/damage/malfunctioning is caused by an accident, act of God, incorrect voltage abuse, improper installation or operation, lack of reasonable care & caution, loss of parts, tampering or attempted repair by a person not authorized by HI TECH ENTERPRISES. 6. Normal wear and tear of the product or parts will not be covered by any warranty. 7. All warranties, wherever applicable, will apply only within the territory of India.

Disclaimer of warranties and limitation of liability

HI TECH ENTERPRISES has made this service available to use as a matter of convenience. HI TECH ENTERPRISES expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. HI TECH ENTERPRISES also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose. HI TECH ENTERPRISES does not warrant that this site, its servers, or e-mail sent from HI TECH ENTERPRISES are free of viruses or other harmful components. HI TECH ENTERPRISES will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. The Service(s) of HI TECH ENTERPRISES is provided on an "as is" basis without warranties of any kind, whether express or implied. HI TECH ENTERPRISES does not represent or warrant maintaining the confidentiality of information; although HI TECH ENTERPRISES’s current practice is to ensure reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the Customer. HI TECH ENTERPRISES does not endorse in anyway any advertisers/ contents of advertisers on its web pages or other communication. HI TECH ENTERPRISES will not be responsible for any damage suffered by Customers from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. Customer agrees and acknowledges that Customer shall be solely responsible for Customer's conduct and that HI TECH ENTERPRISES reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall HI TECH ENTERPRISES , its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the HI TECH ENTERPRISES sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement. HI TECH ENTERPRISES therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites. HI TECH ENTERPRISES shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), due to flood, fire, wars, acts of God or any cause that is beyond the control of HI TECH ENTERPRISES. Notwithstanding anything contained herein, HI TECH ENTERPRISES acts only as booking agent/platform to facilitate / integrate transactions between the buyers and sellers through various platforms (online web store, call centre, mail order catalogues, SMS. etc.) for various vendors/affiliates/merchants and shall in no way be responsible for any quality of product, damages, losses, expenses and/or taxes incurred by Customers for the products or if the vendors/affiliates/merchants is not able to service the order of the Customer for any reason or any misrepresentation of any sort by the vendors/affiliates/merchants. In no event shall HI TECH ENTERPRISES, its directors, officials, representatives and employees be liable for any damages or claims relating to products sold through its various platforms. Notwithstanding anything contained herein, HI TECH ENTERPRISES acts only as booking agent/platform to facilitate / integrate transactions between the buyers and sellers through various platforms (online web store, call centre, mail order catalogues, SMS. etc.) for various vendors/affiliates/merchants and shall in no way be responsible for any quality of product, damages, losses, expenses and/or taxes incurred by Customers for the products or if the vendors/affiliates/merchants is not able to service the order of the Customer for any reason or any misrepresentation of any sort by the vendors/affiliates/merchants. In no event shall HI TECH ENTERPRISES, its directors, officials, representatives and employees be liable for any damages or claims relating to products sold through its various platforms. HI TECH ENTERPRISES reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price which may be higher or lower than published. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or cheque or otherwise. In the event of cancelation of order for which the payment has been processed by HI TECH ENTERPRISES, the refund amount shall be credited to your credit card account and duly notified to you by email or sent by cheque. Alternatively, a coupon voucher code of the refund amount will be sent to you; which can be redeemed on purchasing any product/s on www.neopackonline.com within a span of 3 months from date of voucher. In a credit/debit card transaction, you must use a credit /debit card that is issued in the name of the Customer. HI TECH ENTERPRISES will not be liable for any credit/debit card fraud because of the card being used fraudulently. The liability to use a credit/debit card or a net banking transaction fraudulently will be on the Customer and the onus to 'prove otherwise' shall be exclusively on the Customer. In the event that a non-delivery occurs on account of a mistake by you (Customer) (i.e. wrong name or address) any extra cost incurred by HI TECH ENTERPRISES for re-delivery shall be claimed from the Customer placing the order. HI TECH ENTERPRISES reserves the right to charge a fee for freight or handling charges or shipping charges or statutory taxes. HI TECH ENTERPRISES and its affiliates reserve the right to cancel orders for the product in their sole discretion for any reason which can include but not limited to, the product being out of stock, or for any other reason without intimation to the Customer.


The logo / image of HI TECH ENTERPRISES on the home page of the website & other pages and as used in the communication to the Customer is registered by HI TECH ENTERPRISES and cannot be used or communicated or distributed without the specific and written permission of HI TECH ENTERPRISES.

License and Site Access

HI TECH ENTERPRISES grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except in case HI TECH ENTERPRISES gives consent for the same, in writing. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HI TECH ENTERPRISES. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HI TECH ENTERPRISES and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" and HI TECH ENTERPRISES’s name or trademarks without the express written consent of HI TECH ENTERPRISES. Any unauthorized use terminates the permission or license granted by HI TECH ENTERPRISES. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of HI TECH ENTERPRISES as long as the link does not portray HI TECH ENTERPRISES, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter or having a right to ownership of the same in any form. You may not use any HI TECH ENTERPRISES logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password. HI TECH ENTERPRISES and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and other Contents

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. HI TECH ENTERPRISES reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant HI TECH ENTERPRISES and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant HI TECH ENTERPRISES and its affiliates and sub-license the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify HI TECH ENTERPRISES or its affiliates for all claims resulting from content you supply. HI TECH ENTERPRISES has the right but not the obligation to monitor and edit or remove any activity or content. HI TECH ENTERPRISES takes no responsibility and assumes no liability for any content posted by you or any third party on the site.

Suspension due to Non-Compliance with Agreement

Notwithstanding other legal remedies that may be available to HI TECH ENTERPRISES , HI TECH ENTERPRISES may in its sole discretion limit customer activity by immediately removing customer listing either temporarily or indefinitely or suspend or terminate customer membership, and/or refuse to provide customer with access to the site if: The customer is in breach any of the terms and conditions of this agreement and/or the terms and conditions of usage of HI TECH ENTERPRISES ; The customer has provided wrong, inaccurate, incomplete or incorrect information; Your actions may cause any harm, damage or loss to the other Customers or HI TECH ENTERPRISES . Illegal and/or unauthorized use of the service, including unauthorized framing of or linking to the HI TECH ENTERPRISES site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.

Risk of Loss

All items purchased from HI TECH ENTERPRISES are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon the delivery to the carrier by the vendor/merchant/affiliate/manufacturer. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Product Description

HI TECH ENTERPRISES and its affiliates attempt to be as accurate as possible. However, HI TECH ENTERPRISES does not warrant that product descriptions or other content or prices/amounts of this site is accurate, complete, reliable, current, or error-free. If a product offered by HI TECH ENTERPRISES itself is not as described, your sole remedy is to return it in unused condition; in adherence to Hi TECH Enterprises’s Return Policy.


Except where noted otherwise, the Selling Price/Hi TECH Enterprises price/MRP/MOP/List Price displayed for products on our website represents the full retail price listed on the product itself, suggested /offered by the manufacturer or supplier or one of our merchants/affiliates, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Selling Price/Hi TECH Enterprises price /MRP/MOP/List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set/pack/combo/arrangement, the Selling Price/List Price/Hi TECH Enterprises price may represent “open-stock” prices, which mean the aggregate of the manufacturers estimated or suggested retail price for each of the items included in the set/pack/combo/bundle/arrangement.

Material Submitted by Customers

Certain elements of the site will contain material submitted by customers. HI TECH ENTERPRISES accepts no responsibility for the content, accuracy, conformity to applicable laws of such material.

Advertising Material

Part of the site contains advertising/other material submitted to HI TECH ENTERPRISES by third parties. Responsibility for ensuring that material submitted for inclusion on the Site complies with applicable International and National law is exclusively on the advertisers and HI TECH ENTERPRISES will not be responsible for any claim, error, omission or inaccuracy in advertising material. HI TECH ENTERPRISES reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Site will be subject to HI TECH ENTERPRISES terms and conditions which are available on request.

Data Protection

HI TECH ENTERPRISES may send information and offers of products and services to you from time to time. For further details relating to our policy relating to such offer please refer to our privacy policy.

Force Majeure

HI TECH ENTERPRISES shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.

Entire Agreement

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement.